Shipping policy
Order Processing
All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order.
Once your order has shipped, you will receive a confirmation email with tracking information.
Please note that during high-volume periods or product launches, processing times may be slightly extended.
Domestic Shipping (United States)
- Standard delivery typically takes 3–7 business days after fulfillment.
- Shipping times may vary depending on your location and the carrier.
- We are not responsible for delays caused by carriers, weather, or other circumstances outside our control.
International Shipping
International delivery times typically range from 7–21 business days after fulfillment, depending on destination and local postal services.
Customs, Duties & VAT
International orders may be subject to:
- Import duties
- Customs fees
- Value Added Tax (VAT) or local taxes
These charges are determined by your local customs authority and are not included in our product prices or shipping costs.
Customers are responsible for paying any applicable customs duties or taxes upon delivery.
We do not control or predict these fees. If a shipment is refused due to unpaid customs charges, the order may be returned or destroyed and will not be eligible for a refund.
Split Shipments
Some items in your order may arrive in seperate shipments.
- You may receive multiple tracking numbers.
- Items in the same order may arrive on different days.
- International orders may be shipped from different countries and could be assessed separately by customs authorities.
Incorrect Address & Lost Packages
Please ensure your shipping address is entered correctly at checkout.
We are not responsible for:
- Orders shipped to incorrectly provided addresses
- Delays caused by carriers or customs processing
- Packages marked as delivered but not retrieved
If your package is lost in transit, please contact us and we will assist in opening a claim with the carrier.
Questions
If you have any questions about shipping, feel free to contact us at: maisonpargolf@gmail.com